The response to your refund request can be seen in your user account under ” Trabajos de Impresión Recientes “.
Here it will appear on the right side [solicitar reembolso]. When you click, you will be asked if you request full or partial reimbursement and the reason for requesting it.
In addition, once the refund is made, you will receive a notice to the email address that appears in your user account.
Do not forget to leave your account by selecting the Cerrar option.